Help Centre
How can we help?
If Castlyte opens and your account is working, but channels, movies, EPG or catch-up are missing or unavailable, please contact your TV service provider. Castlyte does not control provider content, subscriptions or stream availability.
Getting Started
Create your Castlyte account, install the app on your device, sign in with your email and password, then connect your provider.
Android TV
Install Castlyte on your Android TV device, open it and sign in. Use the remote's arrows to move around and OK to select.
Fire TV
Install Castlyte on your Fire TV Stick or Fire TV device, open it and sign in. Back on the remote returns to the previous screen.
Android
Install Castlyte on your phone or tablet and sign in. Turn the device sideways to watch full screen.
Provider Setup
Enter the Portal URL and MAC address given to you by your compatible provider. Your provider may need to register the MAC address first.
Portal Connection
If Castlyte can't connect, check the Portal URL is typed exactly as your provider supplied it, including http:// or https:// and any /c/ at the end.
Playback
If one channel won't play but others do, the issue is almost always with the provider's stream. Try another channel, then contact your provider.
Account & Billing
Plans are $5 per month, $15 per year or $45 lifetime — all with unlimited devices and the same features. For billing questions, open a support ticket and choose Billing.
Troubleshooting
Restart the app, check your internet connection, and use Run diagnostics in the app. Send the report and we'll take a look.
FAQ
Does Castlyte provide TV channels?
No. Castlyte is a streaming player and does not provide channels, subscriptions, playlists, movies or other media content.
What do I need to use Castlyte?
You need a Castlyte account and access to a compatible third-party service provider.
What providers does Castlyte support?
Castlyte is designed to work with compatible Stalker/MAG portal services using a Portal URL and MAC address.
Can I use Castlyte with multiple providers?
Yes. Users can add and change compatible providers.
How many devices can I use?
Your Castlyte account supports unlimited compatible devices.
Does Castlyte replace my MAG box?
Castlyte can provide a similar software-based experience on compatible Android TV and Fire TV devices, depending on your provider.
Does Castlyte control my channels?
No. Your TV provider controls all available content and subscription access.
My channel is not working. Can Castlyte fix it?
If the app itself is functioning normally, channel or service availability must be handled by your provider.